Need to cancel your service? We’ve made the process fair and hassle-free.
Learn how refunds are handled within our Money-Back Guarantee.
At Papa Hosting, we are committed to providing reliable and high-quality web hosting services with customer satisfaction as our top priority. However, we understand that circumstances may arise where you need to cancel your service.
This policy clearly outlines our cancellation and refund procedures to ensure transparency and fairness for all customers.
You may cancel your hosting service at any time. To initiate a cancellation request, please contact our support team through the official communication channels available on our website.
Upon cancellation, the following conditions apply:
A. If you cancel your service before it has been activated, you are entitled to a full refund.
B. If you cancel within the first 30 days after service activation, you may qualify for a refund under our 30-Day Money-Back Guarantee.
To be eligible for a refund within this period:
The cancellation request must be submitted within 30 days from the service activation date.
The request must be made via our official support channels as listed on our website.
If your cancellation meets the eligibility criteria of the 30-Day Money-Back Guarantee, you will receive a full refund of the hosting service fees.
Refunds will not be issued under the following circumstances:
Cancellations submitted after the 30-day Money-Back Guarantee period.
Services not canceled through the approved support channels.
Fees paid for domain registration, transfers, SSL certificates, or addons — these are non-refundable, as domain ownership cannot be reversed once registered.
Papa Hosting encourages customers to contact our support team for any service or billing issues so we can resolve them promptly and professionally.
Please note:
Initiating a dispute or chargeback through any payment processor without contacting us first automatically voids eligibility for a refund — even if within the Money-Back Guarantee period.
In the event of a dispute or chargeback, Papa Hosting reserves the right to immediately suspend or terminate services with no refund issued.
All VPS, VDS, Dedicated Server, and Managed/Unmanaged Server plans are non-refundable, regardless of the time of cancellation.
Approved refunds will be processed within 3–14 business days from the date your cancellation request is validated by our support team.
Papa Hosting may revise this Cancellation & Refund Policy at any time, without prior notice. Any changes become effective immediately upon being published on our website.
By using Papa Hosting services, you acknowledge that you have read, understood, and agree to the terms and conditions of this Cancellation & Refund Policy. For further assistance or clarification, our support team is here to help.
📧 Contact Support: support@papahosting.com
🔹 Effective Date: 12 July 2025
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