Terms & Conditions

1. Account Eligibility

Customers must comply with the following conditions to access or
continue using Papa Hosting services.

1.1 Age Requirement

Services are available only to individuals aged
18 years or older.

Accounts registered by or knowingly operated on behalf of minors may
be suspended or terminated.

1.2 Third-Party Registration

If an account is created, purchased, or managed on behalf of another
individual, organization, company, or third party, the person
registering the account confirms that they are authorized to do so.

The registrant remains responsible for ensuring that the account and
all users of the service comply with these Terms.

1.3 Account Security

Customers are responsible for maintaining the security of their
account credentials, including passwords, API credentials, SSH keys,
cPanel credentials, WHM credentials, email credentials, and any other
authentication information.

Customers are responsible for activity performed through their
account where such activity results from compromised credentials,
insecure websites, outdated software, weak passwords, negligence,
or failure to take reasonable security precautions.

1.4 Accurate Information

Customers must provide truthful, complete, accurate, and reasonably
up-to-date registration and billing information.

Providing false, misleading, fraudulent, or deliberately inaccurate
information may result in verification requirements, suspension,
cancellation, or termination of the service.

1.5 Payment & Identity Verification

Papa Hosting may request identity, payment, business, or account
ownership verification where reasonably necessary for fraud
prevention, payment security, abuse investigation, or regulatory
compliance.

Failure or refusal to provide requested verification may result in
the order being rejected, the service being temporarily suspended,
or the account being cancelled.

1.6 Legal Use Requirement

All services must be used in compliance with applicable local,
national, and international laws and regulations.

Illegal, fraudulent, malicious, abusive, or otherwise prohibited use
of Papa Hosting infrastructure is strictly prohibited.

2. Prohibited Activities

Papa Hosting maintains a strict policy against services or activities
that may expose our customers, infrastructure, network, upstream
providers, IP addresses, or reputation to unreasonable risk.

The following activities are prohibited and may result in suspension
or permanent termination, depending on the nature and severity of the
violation:

• IRC servers or related unauthorized network services.
• Automated browsing tools, bots, traffic exchange systems, or
  automated traffic generation that negatively impacts server or
  network performance.
• Distribution, storage, or hosting of pirated software,
  unauthorized copyrighted material, or illegally distributed
  files.
• Hacking tools, brute-force tools, credential attacks,
  unauthorized vulnerability scanning, IP scanning, or port
  scanning.
• Email spam, unsolicited bulk email, fraudulent email campaigns,
  phishing email, or other abusive messaging.
• Financial fraud schemes including Ponzi schemes, fraudulent HYIP
  services, fake investment platforms, or similar fraudulent
  financial operations.
• Gambling, lottery, betting, or related services where such
  services are prohibited under our policies or applicable law.
• Public VPN services, public proxy services, anonymizers, or TOR
  exit nodes unless specifically authorized by Papa Hosting.
• Cryptocurrency mining or workloads that create excessive,
  sustained, or abusive CPU, RAM, disk, or network utilization.
• Phishing websites, malware distribution, credential stealing,
  fraudulent websites, malicious scripts, or other deceptive
  activities.
• Illegal file hosting, warez distribution, or unauthorized
  copyright-violating streaming services.
• Hosting adult or sexually explicit content of any kind.
• Activities that create excessive server load, significantly
  degrade performance, or disrupt services for other customers.
• Attempts to bypass security controls, access restrictions,
  resource limitations, authentication systems, or other
  protective measures.
• Unauthorized access or attempted unauthorized access to another
  server, network, account, application, database, or device.

Papa Hosting reserves the right to determine whether particular
activity constitutes abusive, malicious, prohibited, or
infrastructure-threatening use based on the circumstances of the
incident.

3. Usage Policy

3.1 Bandwidth Policy

Standard hosting usage is intended for legitimate website and
application traffic.

Excessive usage, including usage above approximately
15GB per day on Shared Hosting, may be reviewed by
Papa Hosting.

Where usage consistently exceeds what is reasonable for the selected
service, the customer may be asked to optimize the website, reduce
resource consumption, or upgrade to a more appropriate service.

3.2 Unlimited Resource Policy

Any service advertised with an “Unlimited” feature is subject to fair
and reasonable use.

Unlimited hosting resources are intended for normal website
operation and are not intended to provide unlimited capacity for:

• Personal file storage;
• Backup repositories;
• Remote backup storage;
• Data warehousing;
• Large downloadable file archives;
• Mass media storage unrelated to the hosted website;
• Any other use primarily designed to consume storage rather than operate a website.

3.3 Server Performance

Customers must use server resources in a manner that does not
unreasonably affect the performance, availability, security, or
stability of services used by other customers.

Websites or applications that consistently exceed the reasonable
capabilities of Shared or Reseller Hosting may be required to move to
a VPS, Managed Root Server, Dedicated Server, or another appropriate
service.

3.4 Email Sending Limits

Reseller Hosting accounts are limited to
200 outgoing emails per hour per cPanel account.

This limit exists to protect server stability, IP reputation, email
deliverability, and other customers using the same infrastructure.

Email sending privileges may be restricted or disabled if an account
is involved in spam, phishing, compromised email accounts, excessive
bounced messages, or other abusive email activity.

4. Reseller Terms & Responsibilities

Customers purchasing Reseller Hosting are responsible for the
activities of accounts created underneath their reseller service.

• Resellers must ensure that their customers comply with Papa
  Hosting Terms & Conditions and Acceptable Use requirements.
• Shared Hosting plans may not be resold. Customer redistribution
  is permitted only through approved Reseller Hosting services.
• Resellers are responsible for providing support, billing,
  customer management, and service administration to their own
  customers.
• Papa Hosting is not responsible for commercial, contractual,
  billing, refund, or support disputes between a reseller and the
  reseller’s customers.
• Reseller Hosting limits, configurations, and technical policies
  may be modified where reasonably necessary to maintain network,
  server, security, or service stability.
• A reseller account directly involved in serious abuse may be
  suspended or terminated.
• Accounts receiving valid abuse complaints from our data center,
  network provider, law enforcement, copyright complainants, or
  other relevant parties may be temporarily suspended while an
  incident is investigated or resolved.
• If customers underneath a reseller receive
  3 or more abuse reports within one month, the
  reseller service may be suspended or subjected to additional
  restrictions.

Resellers are expected to respond promptly to abuse incidents
involving their customers and take reasonable action to remove or
secure compromised, malicious, or prohibited content.

5. Secure Shell (SSH) Access

SSH access is disabled by default on applicable hosting services and
may be enabled upon request where the customer provides a legitimate
reason for requiring access.

SSH access must not be used for:

• Unauthorized network scanning;
• Brute-force attacks;
• Running malicious software;
• Bypassing hosting restrictions;
• Attacking external servers or services;
• Resource abuse;
• Any activity prohibited elsewhere in these Terms.

Misuse of SSH privileges may result in SSH access being disabled,
service suspension, or immediate termination in serious cases.

Serious or intentional misuse may result in termination without
refund.

6. Outgoing Traffic & Spam Policy

Papa Hosting does not permit its infrastructure to be used for spam,
phishing, fraudulent email, malicious email campaigns, or
unauthorized bulk messaging.

Accounts detected sending spam, fraudulent messages, phishing
messages, malware, or other abusive email may have outgoing email
capabilities temporarily or permanently disabled.

Customers are also responsible for maintaining the security of their
websites and email accounts.

If spam is generated because a website, WordPress installation,
script, mailbox, password, or customer account has been compromised,
the customer is responsible for securing the affected service and
preventing recurrence.

Repeated or serious violations may result in permanent service
suspension or termination.

7. Network & Infrastructure Standards

Papa Hosting is committed to maintaining a stable, secure, reliable,
and clean hosting environment.

We take reasonable technical and operational measures to protect our
servers, networks, infrastructure, IP reputation, and customers from:

• Spam;
• Malware;
• Phishing;
• Network abuse;
• Unauthorized access;
• Excessive resource consumption;
• Fraudulent activity;
• Other malicious or disruptive activities.

However, no hosting infrastructure, server, network, software stack,
or technical system can be guaranteed to operate without interruption,
degradation, vulnerability, malfunction, or failure at all times.

8. Data Loss, Backups & Storage Failure

8.1 No Guarantee Against Data Loss

Papa Hosting takes reasonable measures to operate and maintain
reliable hosting infrastructure. However,
no server, storage device, backup system, RAID array,
filesystem, network, or other technical system can be guaranteed
against failure or data loss.

Hard drives, SSDs, NVMe drives, RAID controllers, memory, server
components, backup storage devices, and other hardware are technical
components that may fail unexpectedly and, in some circumstances,
may fail without prior warning.

Data loss, corruption, deletion, or unavailability may occur as a
result of circumstances including, but not limited to:

• HDD failure;
• SSD or NVMe failure;
• Multiple-disk failure;
• RAID failure or RAID corruption;
• Filesystem corruption;
• Server hardware malfunction;
• Operating system failure;
• Software malfunction;
• Database corruption;
• Backup storage failure;
• Network or infrastructure failure;
• Power-related incidents;
• Cyberattacks;
• Malware;
• Ransomware;
• Compromised websites or accounts;
• Unauthorized access;
• Security incidents;
• Customer configuration errors;
• Customer or reseller actions;
• Accidental deletion;
• Failed software updates;
• Failed migrations or transfers;
• Maintenance operations;
• Third-party service failure;
• Data center incidents;
• Natural disasters;
• Other unforeseen technical circumstances.

8.2 Customer Responsibility for Backups

The customer is responsible for maintaining independent,
current, and restorable backups of all important data hosted
through Papa Hosting.

This includes, where applicable:

• Website files;
• Databases;
• Emails;
• cPanel account data;
• Application files;
• Configuration files;
• DNS configurations;
• SSL-related files;
• Customer uploads;
• Business records;
• Reseller customer accounts;
• Any other information considered important by the customer.

Customers should not rely on the hosting server itself as their only
location for storing important data.

8.3 External Backups Are Strongly Recommended

Papa Hosting strongly recommends that every customer maintain at
least one backup copy at a location that is
physically or logically separate from the hosting service.

Examples of external backup locations include:

• A remote backup server;
• Another hosting provider;
• Cloud object storage;
• A separate VPS or dedicated server;
• Local computer storage;
• External hard drive or NAS storage;
• Another independent backup provider.

Keeping a backup on the same server, same storage array, or same
account may not protect against hardware failure, account compromise,
filesystem corruption, server loss, or other infrastructure-wide
incidents.

8.4 Papa Hosting Backup Systems Are Not a Guarantee

Papa Hosting may provide automated backups, snapshots, restore
points, disaster recovery systems, or other backup-related features
with certain services.

Unless a separate written agreement expressly states otherwise,
these systems are provided as an
additional convenience and additional recovery layer
and must not be considered the customer’s only backup solution.

The existence of a backup system does not constitute a guarantee
that:

• A backup will always be created successfully;
• Every file will be included in a backup;
• Every database will be recoverable;
• Every email will be recoverable;
• A particular restore point will always be available;
• A backup will not itself become corrupted;
• A backup storage device will not fail;
• A backup can always be restored successfully;
• A requested restore can be completed within a particular time;
• Historical backups will be retained indefinitely.

8.5 Backup Retention May Be Limited

Where Papa Hosting provides backups, retention periods may vary by
service, plan, server, backup platform, available capacity, and
technical configuration.

Old restore points may be automatically removed or overwritten as
part of normal backup rotation.

Customers requiring long-term retention must maintain their own
independent archives.

8.6 Customers Must Verify Their Backups

Customers should periodically verify that their external backups are:

• Being created successfully;
• Stored in the intended location;
• Complete;
• Not corrupted;
• Accessible;
• Capable of being restored.

A backup should not be considered reliable solely because a backup
job reports that it completed successfully.

8.7 Website Transfers and Migrations

Customers should create and retain a complete independent backup
before requesting or performing a server migration, account transfer,
operating system change, filesystem modification, major application
update, or other significant technical operation.

Although Papa Hosting may assist with migrations or transfers,
migration and transfer processes involve technical operations and
cannot be guaranteed to be completely free from data loss,
corruption, incompatibility, interruption, or transfer failure.

8.8 Suspension, Termination, Cancellation & Expiration

Customers are responsible for obtaining copies of any required data
before a service is cancelled, terminated, expires, or is otherwise
removed.

Papa Hosting does not guarantee that data will remain available
following termination, cancellation, expiration, or deletion of a
service.

Once data has been permanently deleted or storage has been reused,
recovery may be technically impossible.

8.9 Reseller Backup Responsibility

Reseller Hosting customers are responsible for informing their own
customers of appropriate backup practices.

A reseller should not represent Papa Hosting backup systems as an
absolute or guaranteed data recovery solution unless Papa Hosting has
expressly provided such a guarantee in writing.

Resellers remain responsible for maintaining any additional backups
required for their own business operations or for commitments made to
their own customers.

8.10 Managed Services Do Not Remove Backup Responsibility

Purchasing a Managed Root Server, managed hosting service, server
administration service, or other managed service does not transfer
ultimate responsibility for maintaining independent copies of
important customer data to Papa Hosting.

Server management and data backup are separate responsibilities
unless a specific backup service and backup commitment have been
expressly included in the applicable service agreement.

8.11 Hardware Replacement Does Not Guarantee Data Recovery

If a storage device or other server component fails, Papa Hosting or
its infrastructure provider may replace the failed hardware where
technically and commercially appropriate.

Replacement of failed hardware does not mean that data located on the
failed device can be recovered.

In some hardware failure scenarios, recovery may be incomplete,
impractical, extremely expensive, or technically impossible.

8.12 Limitation of Responsibility for Data Loss

To the maximum extent permitted by applicable law,

Papa Hosting will not be responsible or liable for the loss,
corruption, deletion, destruction, or inability to recover
customer data resulting from hardware failure, storage failure,
software failure, backup failure, filesystem corruption,
security incidents, cyberattacks, customer actions, third-party
failures, or other technical events.

To the maximum extent permitted by applicable law, Papa Hosting will
also not be liable for indirect or consequential losses arising from
such data loss, including:

• Loss of revenue;
• Loss of profits;
• Loss of business;
• Loss of customers;
• Loss of reputation;
• Loss of anticipated savings;
• Business interruption;
• Replacement or recreation costs;
• Other consequential losses arising from unavailable or lost data.

8.13 Customer Acknowledgment

By purchasing or continuing to use Papa Hosting services, the
customer acknowledges and agrees that:

• Hardware and software can fail.
• No hosting provider can guarantee that stored data will never be
  lost or corrupted.
• Papa Hosting backups, where provided, should not be the
  customer’s only copy of important data.
• The customer should maintain independent external backups.
• The customer is responsible for deciding the frequency,
  retention, and location of backups appropriate for their data
  and business requirements.

9. Changes to Terms of Service

Papa Hosting may periodically modify or update these Terms to reflect:

• Changes in business operations;
• Changes to services or infrastructure;
• Legal or regulatory requirements;
• Security requirements;
• Abuse prevention requirements;
• Technical enhancements;
• Changes required by data centers or upstream providers;
• Other reasonable operational requirements.

Updated Terms will be published on this page together with a revised
“Last Updated” date.

Continued use or renewal of Papa Hosting services after revised Terms
become effective constitutes acceptance of the revised Terms, to the
extent permitted by applicable law.

Questions About These Terms

If you have any questions, concerns, or require clarification
regarding these Terms & Conditions, please contact:

 [email protected]

Effective Date: 26 August 2024